Learn how our services can support your family situation and find answers to your most common questions.
Popular Questions
Separation can be a difficult time. It's important to clarify custody arrangements for the children, reorganize finances, and seek support, whether from a professional or a trusted person. Our support services can help you navigate these steps.
Did you know: "Ex-partners are entitled to a certain number of free hours of family mediation with an accredited mediator if the mediator of their choice is willing to participate in the government family mediation program? The number of free hours varies depending on whether the ex-partners have dependent children together."
https://educaloi.qc.ca/capsules/heures-gratuites-de-mediation-familiale/
It's essential to be honest while considering your child's age and level of understanding. Keep your child out of any conflicts between you and the other parent. Use simple words, reassure your child that the separation is not their fault, and encourage them to express their emotions. Our individual support services for parents or children can help you and your child through this process.
Children need stability and consistency, especially after a separation. Keeping regular schedules, open communication, and quality time with your child helps provide them with a sense of security.
Respectful communication focused on your children’s well-being is key. We offer a supervised email exchange service between parents to encourage constructive dialogue and reduce tension.
Did you know: "Ex-partners are entitled to a certain number of free hours of family mediation with an accredited mediator if the mediator of their choice is willing to participate in the government family mediation program. The number of free hours varies depending on whether the ex-partners have dependent children together."
https://educaloi.qc.ca/capsules/heures-gratuites-de-mediation-familiale/
It’s important never to involve children in disputes or use them as messengers between parents. If communication becomes difficult, consider using a supervised email exchange service or consulting a family mediator.
Did you know: "Ex-partners are entitled to a certain number of free hours of family mediation with an accredited mediator if the mediator of their choice is willing to participate in the government family mediation program. The number of free hours varies depending on whether the ex-partners have dependent children together."
https://educaloi.qc.ca/capsules/heures-gratuites-de-mediation-familiale/
Single parenting can be overwhelming. It’s important to build a support network, whether through friends, family, or by participating in group activities. Our parent workshops provide a space to share experiences and support one another.
It is recommended to gradually introduce a new partner, taking your child’s pace into account. Give your child time to adapt and don’t force relationships. We can support you in this transition through our individual support services or group workshops. Feel free to contact us.
Blended families can face challenges such as adjusting to new parental roles, managing children’s emotions, and coordinating between two households. It’s normal for this transition to take time, and we offer services to help you navigate these changes.
As a single parent who is new to Quebec, several resources can help you integrate and support your family:
If you need help finding these resources, please contact us. We are here to guide and support you in your situation.
At the moment, our organization provides services primarily in French. Some services may be available in English. Please contact our team for more information. However, there are other resources that offer support in English:
Please feel free to contact us for further assistance, and we will do our best to guide you toward English-speaking services in the community.
As a minor in Quebec, your rights vary depending on your age.
Questions About Our Services
We offer psychosocial support services, workshops for parents, children, and youth, as well as personalized support resources to help you through these challenging times. Visit our "Services" section for a full list of what we offer. Please contact us if you need help.
Visit our Services section to complete the registration form for your chosen service. You can also contact us by phone or email to discuss your needs and find the best options for your situation with a team member.
The majority of our services are offered at a low cost. We do our best to make services accessible to all families, regardless of income. You can find all cost information in the "Services" section according to the chosen service.
Yes! We offer group workshops (starting at age 6) and individual support services for children and teens experiencing parental separation or family transition, starting at age 4.
The child or teen is at the heart of our intervention. This service helps normalize their experience, support their adaptation, provide tools for healthy emotional management, and allows them to express themselves in a neutral space about their new family reality. Our team supports them to ease their transition and find answers to their current needs. It’s a place where children or teens can freely talk about their new reality and related emotions.
Yes, we have services tailored for blended families, including individual support and group workshops to help with challenges related to family blending.
We offer individual follow-up meetings and some workshops virtually for those who cannot attend in person. These online sessions provide flexible support from home.
However, our individual support service and group workshops for children are offered only in person to encourage direct interaction and an engaging environment. For teens, services can be offered virtually if needed, depending on the situation.
Contact us to learn more about our online services and to determine the best option for you and your family.
Our parent group workshops cover topics such as co-parenting, new family realities, adapting to separation, parental roles, and more.
Our children’s group workshops provide a safe space for children to share their emotions and experiences with others in similar situations and to better understand and manage their feelings.
Our teen group workshops are a safe environment where young people can meet to talk and receive support alongside a qualified professional. The group aims to foster better self-esteem and emotional resilience.
Absolutely. Whether you are currently in transition or have been a single parent for some time, our services are designed to meet your needs at any stage.
Our services are for all families experiencing a family transition, whether you are a couple, separated, a single parent, or in a blended family. Contact us to speak with a team member to assess your situation and needs so we can refer you to the right service.
No, you don't need to be referred by a professional to access our services. Our services are voluntary, which means that the consent of the parent(s) or teenager aged 14 or over is required to use the services, depending on the service requested.
This service helps parents in conflict communicate in a secure and structured way. Our team supervises email exchanges (in cc) to ensure they remain respectful and constructive, focusing on the children’s needs. Clear rules are set at the start of the service to guide discussions. If these rules are not followed, our team will intervene to remind parents of expectations and encourage appropriate communication, aiming to improve communication and protect the well-being of the children.
Since this is a voluntary service, both parents must agree and be open to participate. If a parent refuses or the file is closed due to non-compliance with the rules, we can discuss other options to support the parent who wants to engage in the process.
If you did not find the answer to your question in our list, please feel free to contact us directly. We understand that every situation is unique and there may be specific concerns not covered in the frequently asked questions.
We are here to help you. Whether your question is about our services, supervision methods, or other concerns related to your family situation, our team is ready to provide you with the information and support you need. You can reach us by phone, email, or via our website.
We are committed to providing you with clear and accurate answers, tailored to your needs. Your well-being and that of your family are our priority, and we want to ensure you feel supported throughout this process.
Visit our Need-to-Know Information page to learn more about services accessible to everyone.
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