Icône Good to Know Information

Good to Know Information

Have questions? We're here to help!

Need immediate help?

Are you experiencing a crisis or in need of immediate support? While our organization cannot provide 24/7 assistance, there are emergency resources available to help you at any time.

In case of immediate danger: Call 911 without delay.

Crisis Intervention Line (Info-Social): 811 option 2 – Mental health professionals available 24/7.

Montreal Suicide Prevention Center: 1-866-277-3553 (1-866-APPELLE) or text 535353 – 24/7 support for individuals in distress and their loved ones.

Kids Help Phone: 1-800-668-6868 or text 686868 – 24/7 service for youth.

Tel-Aide: 514-935-1101 – Free, anonymous, and confidential support, 365 days a year, from 7am to 11pm.

SOS Domestic Violence: 1-800-363-9010 – For victims of domestic violence or their loved ones, available 24/7.

Information and Resources

Navigating a family transition can be both an emotional and logistical challenge. Whether it’s a divorce, separation, or a shift in family circumstances, each family experiences these moments in its own way.

This section is designed to support you by offering clear information and resources tailored to your needs. You’ll find informative articles and links to organizations and specialized services to help you better understand your situation and find the support you need. Remember, you’re not alone.

Psychological Help

Perspective Famille offers psychosocial support services aimed at assisting individuals through daily challenges and transitional periods. This approach focuses on active listening and personalized support, providing a safe and caring space to share concerns.

Our professionals are trained to help explore practical solutions tailored to individual needs. Whether dealing with difficult situations, understanding emotions, or strengthening coping skills, psychosocial support is an accessible and practical way to enhance well-being and quality of life.

Psychotherapy

What is it?
“A psychological treatment for a mental disorder, behavioral issues, or any other problem causing psychological suffering or distress. Its purpose is to foster significant changes in the client’s cognitive, emotional, or behavioral functioning, interpersonal system, personality, or state of health. This treatment goes beyond general support or counseling.”

Why seek it?
It can be helpful for those experiencing difficult times such as depression, anxiety, or trauma. The goal is to better understand thoughts and emotions and find ways to improve overall well-being.

What techniques are used?
Techniques may include cognitive-behavioral therapy (CBT), psychodynamic therapy, and other clinical approaches. Sessions are typically structured and include assessments and interventions suited to the individual’s needs.

How long does it last?
Psychotherapy duration varies and may last from several months to several years, depending on the complexity of the issues.

Ordre des psychologues du Québec

Helping Relationship

What is it?
Psychosocial support is a guidance approach that assists individuals during life challenges or emotional crises. Unlike psychotherapy, it focuses more on listening and practical support.

Why seek it?
This form of support is well suited for those facing everyday issues like family conflicts, relationship problems, transitions, or difficult emotions such as stress, anxiety, or sadness. It offers quick and accessible aid without requiring a mental health diagnosis.

What techniques are used?
A trained and qualified professional creates a trusted environment through active listening, emotional validation, and various intervention types. They help express concerns, explore solutions, and develop strategies to manage daily challenges.

How long does it last?
Session length and frequency vary. Some are one-time meetings for immediate situations, while others span several sessions, depending on individual needs.

Summary

Psychotherapy and psychosocial support are complementary approaches serving different needs. The former is a therapeutic intervention offered by a licensed professional, such as a psychologist or psychotherapist. The latter focuses on immediate support for life challenges and is provided by professionals in social work, criminology, sexology, psychoeducation, and more. Both can be beneficial depending on individual circumstances and needs.

Icône Useful Information on Family Transitions

Useful Information on Family Transitions

Icône Organizations and Support Resources

Organizations and Support Resources

Immediate Emergency

911

Info-Santé / Info-Social

811
  • Option 1 for Info-Santé
  • Option 2 for Info-Social

Resource Directory

211

Suicide Prevention

Montreal Suicide Prevention Center

1 866 277-3553 or text 535353

Violence and Addiction

Help Lines

Organizations for Families

Sector 1

Duvernay, Saint-François, Saint-Vincent-de-Paul

Sector 2

Pont-Viau, Renaud-Coursol, Laval-des-Rapides

Sector 3

Chomedey

Sector 4

Sainte-Dorothée, Laval-Ouest, les Îles-Laval, Fabreville-Ouest, Laval-sur-le-lac

Sector 5

Sainte-Rose, Fabreville-Est

Sector 6

Vimont, Auteuil

Need Food and Material Assistance

  • 211 – Resource Directory
    211 refers citizens to community, public, and parapublic resources close to home. It helps fight poverty and social exclusion by facilitating access to appropriate resources.
  • Moisson Laval
    The Food Assistance Service ensures food security in emergency situations, promotes autonomy, and directs to complementary resources as needed.
  • Laval Municipal Housing Office
    Provides support for finding affordable housing and residential stability. Phone: 450 505-6025 — Email: sarl@omhlaval.ca
  • ACEF de Laval
    Support service for budget management, debt, housing, and rights advocacy.

Needs During and After Pregnancy

  • Mieux-naître à Laval
    A perinatal resource center offering various activities and services to support parents during pregnancy and early childhood. A warm environment that fosters connection and sharing.
  • “Ma grossesse” Support Service
    Provides information and guidance for pregnant individuals in Quebec. The service allows:
    • Finding a healthcare professional for pregnancy follow-up;
    • Getting help in difficult situations;
    • Receiving food coupons during pregnancy;
    • Obtaining information on free local services.
  • OLO Foundation
    Provides food, prenatal multivitamins, and nutritional support for families in vulnerable situations during the first 1000 days (from pregnancy to the child's second birthday). Promotes healthy eating habits through tools, services, and workshops.

Programs Offered at the CISSS de Laval

Children in Difficulty (Ages 0–4) and Agir tôt

Service Offerings
  • Screening, prevention, stimulation, short-term evaluation and intervention services for children ages 0 to 4 and their families.
  • Services provided by a multidisciplinary team: social workers, psychoeducators, specialized educators, psychologists, speech therapists, occupational therapists, physiotherapists, nutritionists, and family support workers.
Objectives
  • Support the child’s optimal development by working with both children and parents.
  • Local services provided at CLSCs, daycares, or at home.
  • Topics addressed include: family and couple relationships, attachment, child development, adapting to the parenting role, parenting consistency, managing difficult behaviors, positive discipline, parenting skills coaching, psychosocial support, parental separation, domestic violence, school transition preparation, and more.
  • If a child is followed by a CISSS worker, with parental consent, relevant information can be shared with the school board to ease the transition to kindergarten.
  • Referrals to Agir tôt or JED 0–4: via AAOR or 811 option 2 for parents.

Children in Difficulty (Ages 5–25)

Referral through the JED social worker

  • A range of prevention, treatment, and rehabilitation services for youth and their parents experiencing psychosocial challenges.
  • Our approach aims to prevent worsening situations and reduce existing difficulties.
  • Modalities: Short-term individual or family follow-up on a regular basis.
  • One or two assessment sessions followed by the creation of an action plan.

Youth Mental Health

Referral through the JED social worker.

  • The Youth Mental Health team provides services to individuals ages 0 to 17 with mild to moderate mental health issues.
  • Issues are characterized by altered thinking, mood, or behavior and result in distress or dysfunction.
  • Services are also extended to the families of these youth. If no formal diagnosis is made, reported symptoms must align with criteria from the DSM-IV-TR.

Laval Integrated Child Intervention Program (PIILE)

This program serves families of children ages 0 to 12 who continue to experience neglect despite receiving services. These families may have received or be receiving services from CSSS, Youth Centers, or community organizations, and require more intensive support.

This program offers:

  • Listening and support;
  • Information on various topics;
  • Guidance from a caseworker;
  • Support for children.

Via:

  • Meetings, on average 1 to 2 times per week;
  • Partner and team interventions based on goals set with the youth and parents;
  • Customized follow-up tailored to the family’s needs;
  • Program duration: 18 to 24 months.

Accès-Cible – Family Crisis Service

Eligibility criteria:

  • The issue involves a child ages 0 to 17 and their family;
  • The family is facing a deadlock and/or exhaustion that may worsen without quick intervention;
  • The user needs immediate (within 4 hours, except in rare cases) and intensive help and agrees to the referral;
  • The situation could lead to relationship breakdown or impulsive behavior without intervention.

Aire ouverte

Service Offer:

  • The issue involves a youth between the ages of 12 and 25;
  • A range of holistic health services for youth and their families;
  • The youth is hesitant to seek traditional services;
  • The youth needs support to resolve problems or increase motivation, willingness, or persistence in seeking help.

Walk-in hours:

Addiction

Referral through the JED social worker.

  • The issue involves a youth experiencing drug, alcohol, or digital addiction;
  • Screening and early intervention for youth and their parents;
  • The user wants to reflect, reduce, or stop consumption;
  • Parents can receive support to develop intervention strategies for their child who is using substances.

Frequently Asked Questions (FAQ)

Check out our Frequently Asked Questions to learn more about our services, workshops, and available resources for you and your family.

View the FAQ

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